Support

How do I create an account?

Download the PROJX app from the App Store and follow the signup process. You'll need to provide basic information including your email, username, and agree to our Terms of Service and Privacy Policy.

How do I delete my account?

You can delete your account at any time by going to Profile → Settings → Delete Account. Follow the prompts to permanently delete your account and all associated data. This action cannot be undone.

How do I report inappropriate content or users?

Use the report button (flag icon) on any post, comment, event, or user profile. Select a reason for reporting and provide additional details if needed. Our moderation team reviews all reports.

How do I purchase event tickets?

Browse events in the app, select an event you're interested in, and follow the purchase flow. Payments are processed securely through Stripe. You'll receive a confirmation email and ticket QR code.

How do I request music at an event?

While at an event, use the music request feature to suggest songs. Event organizers can view and play requested songs.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter your email address. You'll receive instructions to reset your password.

How do I change my profile information?

Go to your Profile → Edit Profile to update your information, profile picture, bio, and other details.

Can I get a refund for event tickets?

Refund policies vary by event organizer. Check the event details for refund information. Contact the event organizer directly for refund requests.

How do I block or unblock a user?

Go to the user's profile and tap the menu (three dots). Select "Block User" to block them. To unblock, go to Profile → Settings → Blocked Users.

Is my payment information secure?

Yes. All payments are processed securely through Stripe. We do not store your full payment card information on our servers.

How do I update the app?

Go to the App Store on your device, search for "PROJX," and tap "Update" if an update is available. You can also enable automatic updates in your device settings.

I'm experiencing technical issues. What should I do?

Try the following troubleshooting steps:

• Close and restart the app
• Update to the latest version of the app
• Restart your device
• Check your internet connection
• If issues persist, contact prince@projx.app with details